by Doug Robinson | Sep 30, 2014 | Sales Basics
A shepherd was herding his flocks in a remote pasture when suddenly a brand new SUV rolled up out of a dust cloud. The driver, a young sales consultant in an expensive suit leaned out of the window and asked the shepherd: “If I can tell you the exact number of sheep...
by Doug Robinson | Sep 24, 2014 | Sales Basics
Today, in response to many who have asked about my motivation and interest in writing a book, I am posting the Preface of my first book, Sell is NOT a Four Letter Word, in order to give you some insight. The beginnings of this book actually originated on a hot July...
by Doug Robinson | Sep 18, 2014 | Closing
In today’s world “bundled offers” are everywhere. Travel agents bundle “all inclusive” packages of flights, food, hotels, and entertainment. “Combo Meals” which include side orders and a drink to accompany the main entrée account for 98% of all fast food purchases....
by Doug Robinson | Sep 12, 2014 | Roadblocks
Just in case you’ve been living on planet Pbyocka in the Scarro sector for a few years, the dictionary defines “wedgie” as, “The condition of having one’s clothing stuck between the buttocks, often from having had one’s pants or underwear pulled up as a...
by Doug Robinson | Sep 8, 2014 | Customer Service
I’m yammering today about two events that occurred in my world several days apart just a couple of weeks ago. They point to the differences between good and poor customer service that I write about from time to time in this newsletter. I’ll start with the positive...