by Doug Robinson | Sep 26, 2016 | Prospecting
Today I’m going to jump right back in where we left off last time and begin with Habit #3. If for some insane reason you missed Part I last week, you can link to it here and read it before continuing. Habit #3 – Put First Things First “The successful person has...
by Doug Robinson | Sep 19, 2016 | Prospecting
As you read today’s post, some of you are relatively new to sales and others have years of selling experience. Regardless of longevity, as a residential or commercial salesperson it’s important to realize: Your company hired you primarily to be a creative salesperson...
by Doug Robinson | Sep 12, 2016 | Customer Service
Hopefully you recall my last post about the customer service ineptness of my former electric co-op in the north Georgia mountains, but if not you can click here and read it before picking up today’s story. …Now that we’re on the same page, enjoy reading about Karen, a...
by Doug Robinson | Sep 6, 2016 | Customer Service
It seems that customer horror stories are more commonplace than ever before. For example a CEO with a large clothing chain with 750 domestic stores and another 200 outside the USA was quoted saying his stores do not sell pants for women larger than a size 10. He went...