by Doug Robinson | Oct 26, 2020 | Customer Service
Saturday night is Halloween so I’m offering a holiday themed customer service post to fit the season. I’m yammering today about two events that occurred in my world several days apart a couple of years ago. They point to the differences between good and poor customer...
by Doug Robinson | Sep 12, 2016 | Customer Service
Hopefully you recall my last post about the customer service ineptness of my former electric co-op in the north Georgia mountains, but if not you can click here and read it before picking up today’s story. …Now that we’re on the same page, enjoy reading about Karen, a...
by Doug Robinson | Sep 6, 2016 | Customer Service
It seems that customer horror stories are more commonplace than ever before. For example a CEO with a large clothing chain with 750 domestic stores and another 200 outside the USA was quoted saying his stores do not sell pants for women larger than a size 10. He went...
by Doug Robinson | Sep 8, 2014 | Customer Service
I’m yammering today about two events that occurred in my world several days apart just a couple of weeks ago. They point to the differences between good and poor customer service that I write about from time to time in this newsletter. I’ll start with the positive...