Fewer Tricks and More Treats

Saturday night is Halloween so I’m offering a holiday themed customer service post to fit the season. I’m yammering today about two events that occurred in my world several days apart a couple of years ago. They point to the differences between good and poor customer...

Trick or Treat?

I’m yammering today about two events that occurred in my world several days apart just a couple of weeks ago. They point to the differences between good and poor customer service that I write about from time to time in this newsletter. I’ll start with the positive...