by Doug Robinson | Mar 16, 2020 | Customer Service
Previously in Part 1 of this post, I shared how important it is for salespeople to participate in the customer service arena. I shared the first five suggestions for touching customers in order to maintain their loyalty and happiness. Here in Part 2, I’ll continue...
by Doug Robinson | Mar 9, 2020 | Customer Service
The title for this two-part post is a quote originating from Roger Staubach. If you’re not an NFL football fan, he was the guy who quarterbacked the Dallas Cowboys from 1969-1979, and was MVP of Super Bowl VI in 1972. You might think it strange for a football player...
by Doug Robinson | Oct 3, 2016 | Presenting
I read an interesting article pointing up the importance of having customers that are willing to buy from you over and over again. In the article, a survey reported that a fast food restaurant determined that a repeat customer was worth about $11,000 over their...
by Doug Robinson | Jul 29, 2014 | Customer Service
Previously in Part I of this post, we discussed how important it is for salespeople to participate in the customer service arena. We shared the first five suggestions for touching customers in order to maintain their loyalty and happiness. Here in Part II, we will...
by Doug Robinson | Jul 23, 2014 | Customer Service
The title for this two-part post is a quote borrowed from Roger Staubach. If you’re not an NFL football fan, he was the guy who quarterbacked the Dallas Cowboys from 1969-1979, and was MVP of Super Bowl VI in 1972. You might think it strange for a football player to...