by Doug Robinson | Jul 29, 2014 | Customer Service
Previously in Part I of this post, we discussed how important it is for salespeople to participate in the customer service arena. We shared the first five suggestions for touching customers in order to maintain their loyalty and happiness. Here in Part II, we will...
by Doug Robinson | Jul 23, 2014 | Customer Service
The title for this two-part post is a quote borrowed from Roger Staubach. If you’re not an NFL football fan, he was the guy who quarterbacked the Dallas Cowboys from 1969-1979, and was MVP of Super Bowl VI in 1972. You might think it strange for a football player to...
by Doug Robinson | Jul 17, 2014 | Sales Basics
It’s the middle of July, its hot and humid, and you’re moving a little slower than normal. Many of your prospects are vacationing, meaning that you must make more contacts than normal to set enough appointments to fill your selling day. So in today’s post I’m...
by Doug Robinson | Jul 11, 2014 | Roadblocks
I heard a short story about an elderly married couple who were celebrating their fiftieth wedding anniversary. They began as childhood sweethearts and after marrying, never left their old neighborhood. They decided to walk down the street to the old school they...
by Doug Robinson | Jul 7, 2014 | Sales Basics
Thirty-something years ago, as a rookie financial services sales rep, I had an appointment with a young married couple one afternoon to discuss life insurance and mutual funds. When I arrived at their home, the husband was there by himself. He told me his wife was yet...