Developing Goodwill Ambassadors

A few months back my wife and I heard about an age 55+ community of patio homes being built in the town where we claim “dual-citizenship”, as we have grown children and grandchildren there. For the last three years we have only maintained a small apartment...

When Buyers Won’t Buy

In sales we do a lot of talking, training and coaching about how to get new customers, but we probably don’t talk enough about what to do and how to respond when we are rejected and buyers refuse to buy. It’s understandable why everyone in the selling...

Ordinary to Extraordinary

How do salespeople go from “ordinary” to “extraordinary”, remembering they will be required to do it over and over again throughout their career? I don’t mind telling you that I believe I have some insight, having lived this phenomenon as a...

Think Fast, React Faster

Who doesn’t break into an accusatory smirk upon seeing a deer freeze up in the roadway staring at the headlights of an oncoming car? But it’s not so humorous when you are the one driving the car and the deer keeps getting larger with every passing second....

A Bedtime Story from Grandpa Doug

As a semi-retired grandpa, you might imagine I get lots of opportunities to read aloud. All of the grandkids have their own favorite stories and love to hear them over and over again. (That’s me on the left reading to Colton and Jackson, two of our six grands.)...