by Doug Robinson | Dec 29, 2014 | Customer Service
A few months back my wife and I heard about an age 55+ community of patio homes being built in the town where we claim “dual-citizenship”, as we have grown children and grandchildren there. For the last three years we have only maintained a small apartment...
by Doug Robinson | Dec 22, 2014 | Roadblocks
In sales we do a lot of talking, training and coaching about how to get new customers, but we probably don’t talk enough about what to do and how to respond when we are rejected and buyers refuse to buy. It’s understandable why everyone in the selling...
by Doug Robinson | Dec 15, 2014 | Sales Basics
How do salespeople go from “ordinary” to “extraordinary”, remembering they will be required to do it over and over again throughout their career? I don’t mind telling you that I believe I have some insight, having lived this phenomenon as a...
by Doug Robinson | Dec 8, 2014 | Sales Basics
Who doesn’t break into an accusatory smirk upon seeing a deer freeze up in the roadway staring at the headlights of an oncoming car? But it’s not so humorous when you are the one driving the car and the deer keeps getting larger with every passing second....
by Doug Robinson | Dec 1, 2014 | Sales Basics
As a semi-retired grandpa, you might imagine I get lots of opportunities to read aloud. All of the grandkids have their own favorite stories and love to hear them over and over again. (That’s me on the left reading to Colton and Jackson, two of our six grands.)...