Time To Make Your List and Check It Twice

Four years ago Doug wrote and published a book that readers say is very relevant for sales people because it is helping them improve dramatically on a lot of the basic communication skills that just aren’t being emphasized by many authors, trainers and/or coaches...

Does Thanksgiving Matter?

This particular week is one of those few times each year when I don’t offer up 700-800 words of sales coaching, customer service training, or sales management related fare, in the form of a blog post for your consumption, at no charge I might add. Of course I’m...

Body Language Mistakes To Avoid

You have heard me say many times how important it is to be a good active listener. Just as important is the display and understanding of body language because often it contradicts what is being said. How salespeople carry themselves on sales calls can be just as...

Coaching Underperforming Employees

If you manage employees, not just salespeople, no doubt you have a few that don’t do what they are supposed to do, when they are supposed to do it. Well this is your lucky week because my post is the audio recording (38 minutes) of an educational talk I was invited to...