Extreme Listening Strategies

At the beginning of today’s post allow me to put you to work. Take a couple of minutes and answer, with a simple yes or no, these 10 questions pertaining to listening. I anticipate what people will say next as they are speaking. I’m constantly judging the merit...

Don’t Tell Them How to Build a Watch

Have you ever asked someone what time it is, and ended up being told how to build a watch? Sounds comical, but some people don’t know how to give brief responses. Bill O’Reilly is famous for coining the phrase, “Keep it pithy!” What in the world is a “pithy.” Well,...

“I’ve Fallen and I Can’t Get Up”

Long ago I heard a story that has stuck in my mind about a man who walked next door to ask a favor of his neighbor. When the neighbor opened the door the man asked, “Can I borrow your ax?” His neighbor promptly said, “No you can’t, I have to make some homemade soup.”...

Can I Borrow Your Shoes?

My dad bought our first house in 1955, the year I started school. Until that time we lived in several different rentals, including my grandmother’s basement. This tiny new spec home was located in a subdivision of 446 units, comprised of only three different floor...

Want to Sharpen Your Communication Skills?

In September 2014 Doug spoke to the West Virginia Pest Control Owners Association, at their annual meeting in Morgantown. He borrowed the famous line from the movie Cool Hand Luke as the title for his keynote address. As a subscriber, you’re in for a real treat this...