Provide Solutions Not Just Price Quotes

Paul Tomlinson (pictured below), a friend of mine shared the following true story. Paul, who lives in Rush Limbaugh’s part of Missouri, is Regional Manager for a multi-state consumer services franchise. The following experience he shared with me is important for you...

Don’t Fall for Stalls

Whether it comes at you as, “We need to think about it,” or “We’ve got to sleep on this,” or “This is something we need to noodle over;” it’s still a flippin’ stall. Salespeople wilt when hearing this because the only thing they can think of is, “Well OK, here’s my...

I Took My Garage Back, Thanks to ORKIN!

My attached 2-car garage stayed super-hot in the summer and really cold in the winter. Then, ORKIN home environment specialist Cody Evers came to my house and evaluated the situation. This company is not your father’s ORKIN. They don’t just kill bugs & termites...

Toxic Prospecting Questions

It’s July and every blue collar services professional salesperson and technician is as busy as a one-arm wallpaper hanger! This is also the season when the neighbors of your customers may just have the same problems and issues as your customers. This means they may be...

Serve or Suffer

Serve or suffer is my word of caution to all businesses that provide customer service. When service is poor or nonexistent it’s doesn’t end well. Consumer advocate Christopher Elliott cites three examples of companies that didn’t listen to their customers and...