Well Done Is Better Than Well Said-Part 2

Picking up where I left off after Part 1 in last week’s post, I was met by Allen Miller, who smiled and asked, “How are you doing today.” I calmly told him I wasn’t really sure how I felt,” and then went on to tell him what happened and recited my follow-up trip there...

Well Done Is Better Than Well Said-Part I

If you are unfamiliar with the quote used as the title for today’s post, it came from Ben Franklin, and if you haven’t connected the dots yet, today we’re addressing customer service. Please don’t mistake this as buzzwords for telling people how awesome you are, it...