by Doug Robinson | Feb 20, 2017 | Customer Service
If for some reason you missed Part I of this post, which talked about having a great customer service attitude, you can catch it by going here before reading today’s Part II post… Now that you’re caught up, today let’s look at seven helpful telephone techniques: Make...
by Doug Robinson | Feb 13, 2017 | Customer Service
It’s not every week that I write about concepts and ideas for your admin people to use to help them sell more and provide better customer service over the phone. So I’m going to devote the next several posts to that very topic. You’ve probably heard the old saying...
by Doug Robinson | Feb 26, 2014 | Customer Service
Last time we talked about the aspects of handling the telephone that related to your attitude. Today I want to look at a few techniques that will improve your phone performance. This first one that comes to mind is that everyone that answers the phone at your company...