by Doug Robinson | Sep 28, 2020 | Roadblocks
Let’s say you’re having a conversation with a B2B prospect and during discovery you’ve put together a pretty good picture of their pain, challenges, and objectives. At this point you feel that your services are a good fit for their business. You’re ready...
by Doug Robinson | May 8, 2017 | Sales Basics
My dad bought our first house in 1955, the year I started school. Until that time we lived in several different rentals, including my grandmother’s basement. This tiny new spec home was located in a subdivision of 446 units, comprised of only three different floor...
by Doug Robinson | Sep 12, 2016 | Customer Service
Hopefully you recall my last post about the customer service ineptness of my former electric co-op in the north Georgia mountains, but if not you can click here and read it before picking up today’s story. …Now that we’re on the same page, enjoy reading about Karen, a...
by Doug Robinson | Sep 6, 2016 | Customer Service
It seems that customer horror stories are more commonplace than ever before. For example a CEO with a large clothing chain with 750 domestic stores and another 200 outside the USA was quoted saying his stores do not sell pants for women larger than a size 10. He went...
by Doug Robinson | Mar 31, 2014 | Customer Service
One afternoon the phone rang in my office and the cheerful voice on the line stated his name and told me that he was a ministry care center representative with a large Christian non-profit in San Diego that my wife and I support. He said he wanted to thank me for the...