Do You Speak Your Customer’s Language? Pt I

It’s not every week that I write about concepts and ideas for your admin people to use to help them sell more and provide better customer service over the phone. So I’m going to devote the next two posts to that very topic. You’ve probably heard the old saying that...

First Impressions

Today let’s talk about first impressions. It was Yogi Berra who said, “You can observe a lot by just watching.” And when you are selling, rest assured, you are constantly being watched. All my life I have heard the phrase, you never get a second chance to make a good...