by Doug Robinson | Feb 28, 2022 | Customer Service
I don’t have to tell all you commercial sellers reading this week’s Selling Point how important it is to your economy to be able to give birth to new satisfied customers who will sing your praises to sister businesses in their market segment. Those recommendations...
by Doug Robinson | Dec 13, 2021 | Prospecting
One of the best examples of endurance I can think of is the most successful international golfer of all time; South African Gary Player. He is the only golfer to win the British Open in three different decades and the oldest player to make the cut at The Masters (1998...
by Doug Robinson | Mar 29, 2021 | Closing
As a senior citizen in my 70’s I consider having lived a fairly normal life, including experiencing my share of rejection along the way. For example: Dad; Jack and J.D. are camping in the backyard in a tent tonight. Can I go too? NO! Mom; I’m the only one that doesn’t...
by Doug Robinson | Feb 15, 2021 | Sales Management
I (Doug) remember back in the early 1970’s on my very first outside sales job, I had a manager who never held me accountable. We had a good relationship and he was fun to work for, but if I hadn’t been somebody who really wanted to excel and win, I wouldn’t have...
by Doug Robinson | Jan 11, 2021 | Sales Basics
As hard as we may try, nobody is ‘up’ 100% of the time. You have those days when you are really, really not feeling it as you walk through the prospect’s door to conduct those sales calls. But even during those times when you can’t be sincere or authentic, at least...