by Doug Robinson | Feb 13, 2023 | Prospecting
When I (Doug) was in the fourth grade, I had a crush on Jill. It was a one-sided relationship, but as Valentine’s Day came closer I decided the best way to wow her was to walk to Lintner’s Drugstore and buy her a heart-shaped box of Russell Stover chocolates. It took...
by Doug Robinson | Dec 26, 2022 | Prospecting
On Saturday evening’s, from 1969 to 1992, my generation watched a feel-good country music variety show called Hee-Haw, direct from mythical “Kornfield Kounty,” near Nashville, TN. Each week at some point in the show, Buck Owens and Roy Clark would do a humorous bit of...
by Doug Robinson | Mar 16, 2020 | Customer Service
Previously in Part 1 of this post, I shared how important it is for salespeople to participate in the customer service arena. I shared the first five suggestions for touching customers in order to maintain their loyalty and happiness. Here in Part 2, I’ll continue...
by Doug Robinson | Mar 9, 2020 | Customer Service
The title for this two-part post is a quote originating from Roger Staubach. If you’re not an NFL football fan, he was the guy who quarterbacked the Dallas Cowboys from 1969-1979, and was MVP of Super Bowl VI in 1972. You might think it strange for a football player...
by Doug Robinson | Dec 4, 2017 | Prospecting
On Saturday evening’s, beginning in 1969, many in my generation watched a feel-good country music variety TV show called Hee-Haw, direct from “Kornfield Kounty,” near Nashville. Each week at some point in the show, Buck Owens and Roy Clark would do a humorous bit of...