How NOT to Become an Unpaid Entertainer

Recently I conducted an unscientific verbal survey of several dozen salespeople consisting of one simple question: How do you define closing? The answers I heard were interesting. Some examples include: +“The close is when you seal the deal and put them on the books.”...

Clumsy at Closing?

A friend of mine, who is also involved in sales training in the Midwest, told me that recently she and her husband were shopping for a graduation gift for their favorite niece. They found an attractive ladies’ sport watch and decided to buy it. After telling the...

“I’ve Fallen and I Can’t Get Up”

Long ago I heard a story that has stuck in my mind about a man who walked next door to ask a favor of his neighbor. When the neighbor opened the door the man asked, “Can I borrow your ax?” His neighbor promptly said, “No you can’t, I have to make some homemade soup.”...