Extreme Listening Strategies

At the beginning of today’s post allow me to put you to work. Take a couple of minutes and answer, with a simple yes or no, these 10 questions pertaining to listening. I anticipate what people will say next as they are speaking. I’m constantly judging the merit...

Are You Probing Or Confirming?

A father and son went fishing one day, and after a short period of time in the boat, the boy became curious about the world around him. He decided to ask his dad some questions and began with, “How does this boat float?” The father thought for a moment, then replied,...

Has Your Sales Team Met Their New Best Friend?

Doug Robinson – Robinson Training Solutions, LLC I’d like to share part of a poem with you today written by Rudyard Kipling (1865-1936), English short story writer, poet, and novelist. By the way he was the first English writer to receive the Nobel Prize for...