by Doug Robinson | Oct 22, 2018 | Sales Basics
Suppose you’re the planner who extended the invitation for me to speak at the annual conference of your company. Which of the following thank you notes would you rather receive from me following the event? This: Thank you for your business. I really appreciate it and...
by Doug Robinson | Jul 18, 2016 | Prospecting
Early this century at a large services company where I was a sales coach for five years, one particular guy had been the top salesperson for ten straight years. I made it a point to get to know this fellow and eventually convinced him to tell me his story for a cameo...
by Doug Robinson | Apr 5, 2016 | Sales Basics
DALE CARNEGIE (1888-1955), was a pioneer in public speaking and personality development. He became famous by showing others how to become successful. His book How to Win Friends and Influence People (1936) has sold more than 10 million copies and has been translated...
by Doug Robinson | Oct 22, 2015 | Sales Basics
As salespeople, we all want to endear ourselves to our customers by gaining and maintaining the best possible relationships. You may be aware that there are four different relationship levels you can occupy as the provider of whatever you sell. Today let’s take a...
by Doug Robinson | Aug 20, 2014 | Sales Basics
Many folks struggle with relationships, and here’s an example involving a married couple: A fellow forgot his wedding anniversary and his wife was obviously bent out of shape over it. She told him, “I’ll give you a do-over, but by tomorrow morning I would really like...