Likeability and Trust Begins with Rapport

While he was U.S. President during the 1980’s, Ronald Reagan understood the power of humor to help establish rapport in communication. Prior to his first nuclear arms negotiation meeting with Soviet General Secretary Mikhail Gorbachev in 1986, there was a great deal...

What’s Your Favorite Channel?

People primarily process information through sight, sound and touch (feeling). Let’s call these, “channels” and I’ll explain them by using examples. Assume you hear a homeowner or business buyer respond to you in one of these fashions: “Show me what you are talking...

Rapport: Foundation for Likeability and Trust

While U.S. President during the 1980’s, Ronald Reagan understood the power of humor to help establish rapport in communication. Prior to his first nuclear arms negotiation meeting with Soviet General Secretary Mikhail Gorbachev in 1986, there was a great deal of...