Become a Customer Service Eagle, Not a Duck

In his book, Swim with the Sharks without Being Eaten Alive, author Harvey Mackay tells a wonderful story. I’m including it as this week’s Selling Point post, with full credit to Harvey Mackay. Enjoy the read; it will change your perspective about serving customers....

Fewer Tricks and More Treats

Saturday night is Halloween so I’m offering a holiday themed customer service post to fit the season. I’m yammering today about two events that occurred in my world several days apart a couple of years ago. They point to the differences between good and poor customer...

Serve or Suffer

Serve or suffer is my word of caution to all businesses that provide customer service. When service is poor or nonexistent it’s doesn’t end well. Consumer advocate Christopher Elliott cites three examples of companies that didn’t listen to their customers and...

Stop Giving Lip Service to Referrals

Over the years Selling Point has written about and discussed the topic of securing and contacting referrals several times. The main reason for this is that between one-half and two-thirds of all buying decisions are based on recommendations from family and friends....