A Tale from My Customer Service Crypt
Today I’ll begin my post with another true horror story from my customer service crypt. Last October I (Doug) went online to make a much-needed appointment with my eye doctor, but their website was as screwed up as a left-handed football bat, and would not let me book...Do You Speak Your Customer’s Language? PtII
If for some reason you missed Part I of this post, which talked about having a great customer service attitude, catch it HERE before reading today’s Part II… Now that you’re caught up, today let’s look at seven helpful telephone techniques: 1-Make sure your office...Do You Speak Your Customer’s Language? Pt I
It’s not every week that I write about concepts and ideas for your admin people to use to help them sell more and provide better customer service over the phone. So I’m going to devote the next two posts to that very topic. You’ve probably heard the old saying that...Christmas Eve Customer Service
Christmas week 2022 was very cold in South Georgia. At 16⁰, December 24 was the coldest Christmas Eve in 33 years, 6 years prior to my move to this area. Well, that day I (Doug) made a big mistake. I was warned by my HOA as well as the local weather reader on TV to...Don’t Trick ‘Em, Treat ‘Em!
As a backdrop for today’s Selling Point, I’m referencing Andrew Sobel, author and customer service expert. He related the story of having a long-term engagement with a CEO who had decided to sell his company. This owner told Sobel of the pending sale and that he had...
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