Salespeople Project Non-Verbal Communication, Too

In last week’s newsletter we discussed some common non-verbal communications telegraphed by prospects, and attempted to understand what they mean. Today let’s reverse roles and make sure your own body messages don’t contradict your spoken words. As you read, stop and...

Hearing is Not Listening – Part I

Desiring to change directions, a large company hired a new CEO who decided his first mission would be to rid the company of its slackers. During his first week at the helm, the big kahuna noticed a guy leaning against a wall at a company facility he happened to be...