by Doug Robinson | Aug 28, 2017 | Objections
If you missed Part I of this article, please stop now and read it HERE before continuing… Let me first share this short yarn about “trust” and then I’ll get back into this important topic and discuss the final two types of objections. Years ago a fellow named Parker...
by Doug Robinson | Aug 21, 2017 | Objections
After every flight, UPS pilots fill out a form called a ‘gripe sheet’ which tells mechanics about problems with the aircraft. The mechanics address the problems; document their actions on the form, and then pilots review the gripe sheets before the next...
by Doug Robinson | Aug 14, 2017 | Closing
Art Sobczak, a renowned phone sales trainer for the last 35 years, says people often assume that where there’s a pitch, there’s a catch. “If you say, ‘Here is my pitch,’ people will look for something to object to,” he says. “You really shouldn’t even use the word...
by Doug Robinson | Aug 7, 2017 | Sales Basics
On June 3, 2017 U. S. Supreme Court Chief Justice John Roberts was invited to give the commencement address for the Cardigan Mountain School, a New Hampshire boarding school for boys in grades six through nine attended by Roberts’ son. For today’s Selling Point post I...